Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you make a reservation, contact us, or use our services. This includes:

• Personal identification: full name, date of birth, and government-issued ID details.

• Contact information: email address, phone number, and mailing address.

• Driver's license information: license number, issuing authority, and expiry date.

• Payment information: credit or debit card details processed securely through our payment provider. We do not store full card numbers on our systems.

• Rental history: vehicles rented, rental dates, pick-up and drop-off locations, and any incidents or damage reports.

We may also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle reservations and rental agreements.

• Verify your identity and driving eligibility.

• Process payments and security deposits.

• Communicate with you about your reservation, including confirmations, reminders, and updates.

• Respond to your inquiries and provide customer support.

• Comply with legal obligations, including reporting requirements under Philippine law.

• Improve our services, website, and customer experience.

• Send you promotional communications, where you have given consent to receive them.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: third-party companies that assist us in operating our business, such as payment processors, insurance providers, and IT service providers. These parties are contractually obligated to keep your information confidential.

• Law enforcement and government authorities: when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.

• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Rental records are typically retained for a minimum of five (5) years in accordance with Philippine tax and commercial regulations. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors use our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We use analytics tools to collect aggregated, anonymised data about website usage. This data does not identify you personally.

7. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights regarding your personal information:

• Right to be informed: you have the right to know how your personal data is being collected and processed.

• Right to access: you may request a copy of the personal information we hold about you.

• Right to rectification: you may request correction of inaccurate or incomplete personal data.

• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations.

• Right to object: you may object to the processing of your personal data for direct marketing purposes.

• Right to data portability: you may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Privacy Officer:

• Email: [email protected]

• Phone: +63 2 8123 4567

• Address: 123 Roxas Boulevard, Malate, Manila 1004, Philippines

We aim to respond to all privacy-related inquiries within five (5) business days.